Project Description

Time: 2015 – 2017

Clients: Oxfam

Project Brief
M-Score (Mobile Phone Scorecard) is a new platform that allows citizen to provide feedback about public services via phone survey. The project started in 2014 with Quang Tri being the first province to implement. During the first stage, the project assesses the performance of the one-stop system in the area of administrative procedures. In 2015, M-Score was introduced and implemented in the second province – Quang Binh.

RTA’s Tasks

  • Provide technical consultancy for the project
  • Establish data entry systems for the district’s one-stop shop and project hotline
  • Provide trainings about RTA survey management system for project officers
  • Design electronic questionnaire and run the survey management system for phone surveys
  • Recruit and train enumerators for phone surveys
  • Conduct monthly phone surveys and coordinate with partners in implementing the project
  • Analyze survey data and write reports
  • Prepare and launch reports with project partners